Senior Product Designer Specializing in Complex Systems
Designing enterprise platforms across insurance, healthcare, and commerce, simplifying workflows, improving efficiency, and supporting modernization initiatives.
Modernizing an Enterprise Insurance Agent Portal
Redesigned fragmented legacy workflows into a task-driven platform that improved agent efficiency, accelerated onboarding, and increased task completion speed by 45%.
Agent Speed Up
45%
Training Time Down
25%
Modernizing an Agent Portal for Faster Workflows and Smarter Navigation
A full UX overhaul for a regional insurance carrier, enhancing agent efficiency, reducing errors, and creating a scalable platform built for future growth.
Agent Speed Up
45%
Training Time Down
25%
Revamping the Tire Shopping Experience
Simplified vehicle-based shopping and integrated service scheduling to improve mobile engagement and streamline the path to purchase.
Bookings Up
18%
Engagement Up
22%
Revamping the Tire Shopping Experience
Simplified vehicle-based shopping and integrated service scheduling to improve mobile engagement and streamline the path to purchase.
Bookings Up
18%
Engagement Up
22%
Redesigning a Digital Benefits Platform
Shifted a support-heavy platform to intuitive self-service workflows, reducing ticket volume and improving task completion clarity.
User Errors Down
30%
Support Tickets Down
50%
Redesigning a Digital Benefits Platform for Clarity and Self-Service
Transforming a high-volume support burden into a seamless user experience through intuitive design, smart self-service tools, and cross-team collaboration.
User Errors
30%
Support Tiickets Down
50%
An expert in
Product Design
Product Design
Product Design
Product Design
Product Design
with over
9 years
9 years
9 years
9 years
9 years
of industry exeperience.
Currently works as
Senior Product Designer
Senior Product Designer
Senior Product Designer
Senior Product Designer
Senior Product Designer
at Centric Consulting
An expert in
Product Design
Product Design
Product Design
Product Design
Product Design
with over
9 years
9 years
9 years
9 years
9 years
of industry exeperience.
Currently works as
Senior Product Designer
Senior Product Designer
Senior Product Designer
Senior Product Designer
Senior Product Designer
at Centric Consulting
An expert in
Product Design
Product Design
Product Design
Product Design
Product Design
with over
9 years
9 years
9 years
9 years
9 years
of industry exeperience.
Currently works as
Senior Product Designer
Senior Product Designer
Senior Product Designer
Senior Product Designer
Senior Product Designer
at Centric Consulting
Skills
Skills
UX Design
UI Design
Product Design
Consulting
Design Systems
Workshops
Design Sprint
Interaction Design
User Testing
Usability Testing
UX Research
Leadership
Mentoring
+ More
+ More
Experience
Experience
Senior Product Designer
Senior Product Designer
Centric Consulting
Centric Consulting
Dec 2020 - Present
Dec 2020 - Present
Lead UX/UI Designer
Lead UX/UI Designer
DT Designs
DT Designs
Jan 2017 - Nov 2020
Jan 2017 - Nov 2020